Privacy Policy
This Privacy Policy describes how PillarStack LLC ("PillarStack", "we", "us", or "our") collects, uses, and protects your information when you use our websites and services, including Stackora and FamilyHQ (collectively, the "Services").
Who we are
PillarStack LLC is a software company based in Richmond, Virginia, United States. We build and operate online software-as-a-service products, including Stackora and FamilyHQ. We are the controller of your personal information as described in this policy.
Information we collect
We collect information in three main ways:
- Information you provide. For example, when you create an account, subscribe to a plan, contact support, or fill out a form.
- Information collected automatically. For example, basic log data, device information, and usage information collected through cookies and similar technologies.
- Information from third parties. For example, limited information from payment providers (such as Stripe) to help us process payments and prevent fraud.
Examples of information you may provide
- Account details such as your name, email address, and password.
- Billing details such as your organization name, billing contact, and payment method (handled by our payment processor).
- Content you choose to store in Stackora or FamilyHQ.
- Messages and correspondence with our support team.
Information collected automatically
When you use our Services, we may automatically collect:
- Log information (such as IP address, browser type, pages visited, and timestamps).
- Device and connection information (such as device type, operating system, and approximate location based on IP address).
- Usage information (such as features used, interactions within the product, and performance data).
How we use your information
We use your information to:
- Provide, operate, and maintain Stackora, FamilyHQ, and related Services.
- Process your orders, subscriptions, and payments.
- Communicate with you about your account, product updates, and support requests.
- Improve and secure our products, including monitoring for abuse, performance, and reliability.
- Comply with legal obligations and enforce our terms and policies.
How we share information
We do not sell your personal information. We may share your information with:
- Service providers. Third-party vendors that help us operate our business, such as cloud hosting, analytics, email delivery, and payment processing (for example, Stripe).
- Professional advisors and authorities. When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Business transfers. In connection with a merger, acquisition, or sale of assets, where permitted by law and subject to appropriate safeguards.
Payments
We use third-party payment processors such as Stripe to handle payment information securely. We do not store full credit card numbers. Payment information you provide is processed directly by the payment processor in accordance with their own privacy policy.
International transfers
Our Services may be accessed globally. Your information may be processed in countries other than your country of residence. Where required, we apply appropriate safeguards to such transfers.
Data retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete or anonymize it.
Your choices
- You can update certain account information from within the relevant product.
- You can unsubscribe from marketing emails by using the link in those emails.
- You may request that we delete or restrict certain information, subject to legal requirements.
Cookies and similar technologies
We may use cookies and similar technologies to remember your preferences, maintain your session, and understand how the Services are used. You can usually adjust your browser settings to refuse cookies, but this may affect certain features of the Services.
Children
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can take appropriate action.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system can be guaranteed to be 100% secure, but we work to protect your data from unauthorized access, use, or disclosure.
Your privacy rights
Depending on where you live, you may have specific rights regarding your personal information, such as the right to access, correct, or delete your data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.
U.S. state privacy disclosures
If you are a resident of a U.S. state with an applicable privacy law (for example, California, Virginia, Colorado, Connecticut, or Utah), you may have rights to know, access, delete, or correct certain personal information, and to opt out of certain processing, subject to applicable exceptions. We do not sell personal information.
To submit a privacy request, email pillarstack@gmail.com with the subject line "Privacy Request". We may verify your identity before processing requests.
Do Not Track
Some browsers offer a "Do Not Track" setting. Because there is not yet a consistent industry standard for DNT signals, our Services may not respond to those signals in all cases.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective date" at the top of this page. If changes are material, we will provide additional notice where appropriate.
Contact us
If you have any questions about this Privacy Policy or our practices, you can contact us at:
PillarStack LLC
Richmond, Virginia, United States
Email: pillarstack@gmail.com